Contact Us – JR Pass

Contact Us

Japan Rail Pass S.L. is an authorized vendor of JR Pass and works hard toward providing customers with all the information needed to submerge themselves in the magic of Japanese culture. Below you’ll find our contact form, which you can use to submit any queries you may have while using our site. Please use the form to submit your questions rather than via phone call. Before you submit a comment, we advise you to browse our information section at the bottom of this page, as it may contain the answer you are looking for.

What is the JR Pass?

The Japan Rail Pass (JR Pass) is your all-in-one ticket for unlimited train travel across Japan.

Designed for international visitors, the JR Pass offers the most convenient and cost-effective way to explore the country by rail — from big cities to remote towns.

It grants access to the nationwide JR train network, including iconic Shinkansen bullet trains, airport express lines, select buses, and even some ferries — all on one pass.

Choose from 7, 14, or 21-day options, with the possibility to upgrade to a Green Pass for first-class comfort and extra space.